I am here for the second time to complain about a problem that has not yet been fixed. My credit card is still not being accepted at PSN store, still giving error number WC-40382-7. I will enumerate the facts so that it becomes clear since they did not answer me in the other complaint made here, and not by telephone.
1 - The problem started out of nowhere, you can see from my transaction history that I bought several times this year using the same card.
2 - My card is working, active, valid and has limit
3 - I have tried all the solutions that neither you are sure that work, like changing the address and etc.
4 - Your telephone service is terrible, unprepared and also did not know how to solve the problem. The solution they gave me is to buy a physical card instead of solving the problem.
5 - I refuse to buy physical cards being that the problem is obviously on their platform, I do not want to have the job of moving to a store, and the cards have integer values and not the value of each game.
6 - The error does not happen only with me, just see here in the reclamation here and search google about it, millions of people are being impacted.
7 - It's amazing a company the size of Sony and one of the biggest brands of video games in the world have a problem of that level and do not bother to solve, and worst, shows a lot of incompetence, because you are losing money yourself
8 - Lastly, I have already lost several game offers since the problem began and I demand a financial retraction.
In case this problem is not corrected soon, I miss this promotion and do not happen a retraction on your part, I will sell this video game and buy an xbox one.