WhatsApp Business or for companies is an Android application that can be downloaded for free, and was created with the owner of the small business in mind. With the application, companies can interact with customers easily by using tools to automate, classify and respond quickly to messages.
These are the advantages of having WhatsApp Business:
Create a business profile with useful information for your customers, such as your address, business description, email address and website.
Organize your contacts or chats with tags, so you can easily find them again.
Quick answers allow you to save and reuse the messages you send frequently so you can easily answer the most common questions in a very short time.
Access important metrics, such as how many of your messages were sent, delivered and read successfully.
Set an absence message when you can not answer so your customers know when to expect a response. You can also create a welcome message to present your business to your customers.
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