How to fix psn error 8002a10d?

Question

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Good afternoon!!

 As it seems several users of Ps3, you are experiencing an error [8002A10D] at the time of making several online transactions, login or purchase in the Store.

According to the information we have been able to collect @ CHUSKA32 and I, this error is related to friends, and it usually appears when you have more than 50 friends and you try to add a new one.

 For a correct tracking of the error and a good functioning of the forum we will try to collect all the information in this thread, those that you see affected by the error please fill in the following form:

Error code: 8002A10D

When does it appear? (When trying to connect, when adding friend, when trying to buy, etc ...)

Platform: (Ps3, Ps4, Psvita)

Region (Spain, Latin America, Others ...).

Internet company (Ono, Movistar, Orange, etc ...)

A greeting and we will try to solve it as soon as possible. In case it is convenient that you make a reset of the router and re-test in case you solve the problem.

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Answer 1

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 It is not possible to add a friend in the XMB. (It is because you have 50 friends.) 

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