Credit Card Stopped Working (Error WC-40382-7)
I am here for the second time to complain about a problem that has not yet been fixed. My credit card is still not being accepted at PSN store, still giving error number WC-40382-7. I will enumerate the facts so that it becomes clear since they did not answer me in the other complaint made here, and not by telephone. 1 - The problem started out of nowhere, you can see from my transaction history that I bought several times this year using the same card. 2 - My card is working, active, valid and has limit 3 - I have tried all the solutions that neither you are sure that work, like changing the address and etc. 4 - Your telephone service is terrible, unprepared and also did not know how to solve the problem. The solution they gave me is to buy a physical card instead of solving the problem. 5 - I refuse to buy physical cards being that the problem is obviously on their platform, I do not want to have the job of moving to a store, and the cards have integer values and not the value of each game. 6 - The error does not happen only with me, just see here in the reclamation here and search google about it, millions of people are being impacted. 7 - It's amazing a company the size of Sony and one of the biggest brands of video games in the world have a problem of that level and do not bother to solve, and worst, shows a lot of incompetence, because you are losing money yourself 8 - Lastly, I have already lost several game offers since the problem began and I demand a financial retraction. In case this problem is not corrected soon, I miss this promotion and do not happen a retraction on your part, I will sell this video game and buy an xbox one.
Response 1:
So somehow things are back to normal, I was able to purchase games and Playstation Plus subscription.
Here is what I did:
Hope this helps, although dont know what changed. I entered the same credit card , same adderess which was not working earlier but worked now.
This is the kind of random bugs that would keep me up night, started randomly and ended in a similar manner ;-)
Response 2:
I struggled with this myself (even after removing and adding back the card details, ensuring addresses are exactly the same on my PSN account AND payment method, etc.), and after a long struggle I found something which helped me!Apparently Sony no longer allows accounts to use "disposable domain" emails as the sign-in ID (mine was ...@mindless.com)
Try updating your account email to Gmail, Yahoo, iCloud, or any other non-disposable domain email address.